Q.1. What services does PhenixCare provide at home?
PhenixCare offers a wide range of home healthcare services, including elderly care, postoperative recovery, palliative support, critical care assistance, newborn and mother care, medication management, physiotherapy support, and daily living assistance — all delivered with professionalism and compassion.
Q.2. How are your caregivers trained?
Our caregivers go through a rigorous recruitment and training process, focusing not just on clinical skills but also on empathy, communication, and respect for patient dignity. Many are also trained to handle specialized needs like wound care, vital sign monitoring, and fall prevention.
Q.3. Is PhenixCare only for elderly patients?
Not at all. While elder care is one of our key strengths, we also support patients of all ages — from newborns and postnatal mothers, to individuals recovering from surgery, to patients in need of palliative or chronic illness care.
Q.4. How does PhenixCare ensure safety and reliability?
Safety is our top priority. We follow strict clinical protocols, conduct comprehensive background checks on caregivers, and provide constant monitoring and supervision to ensure the highest standards of care at home.
Q.5. Can you provide short-term care after surgery or hospitalization?
Yes, we offer both short-term and long-term care options. For example, after surgery or hospitalization, our caregivers can support with wound dressing, pain management, mobility exercises, and overall recovery until the patient regains independence.
Q.6. How is the care plan customized for each patient?
We begin with a detailed assessment of the patient’s medical condition, lifestyle, and personal needs. Based on this, our healthcare professionals create a personalized care plan, which is reviewed regularly to adapt as recovery or needs evolve.
Q.7. What areas do you currently serve?
PhenixCare currently operates in Pune, Mumbai, and Navi Mumbai — and we are steadily expanding to make home healthcare accessible to more families.
Q.8. How do families stay updated about patient progress?
Our caregivers maintain daily notes and updates, and we provide families with clear, regular communication on patient progress, changes in condition, and follow-up care required. Transparency is at the heart of what we do.
Q.9. Do you also provide emotional and companionship support?
Absolutely. We believe true care goes beyond medical needs. Our caregivers offer warmth, conversation, and companionship to ease loneliness, reduce anxiety, and uplift the patient’s spirit while supporting their medical care.
Q.10. How can I get started with PhenixCare’s services?
It’s simple — you can reach us by phone, website, or in-person visit. We conduct an initial assessment, explain suitable care options, and help you choose the plan that best fits your loved one’s needs. From there, we coordinate everything for a smooth start.
